Managing Difficult Conversations to Achieve Successful Outcomes
KW Inner Strength offers online and face-to-face training solutions to help you tackle the difficult conversations in your business to manage performance, behaviour and attendance effectively.
Employers and Line Managers, are you:
- struggling to be assertive and find the right language in the moment of a difficult conversation?
- reluctant to tackle performance, behaviour and attendance issues because you suspect the conversations will escalate and don’t feel confident to manage those behaviours effectively?
- avoiding the management of issues which have become embedded and normalised in your day-to-day work practices?
- intimidated by key individuals who don’t respond well to criticism?
- overwhelmed by the number of difficult conversations you need to have, to develop a more positive culture which supports the strength and resilience of your business?
If so, KW Inner Strength has a solution for you.
While it can be tempting to avoid those conversations, nothing will change if you don’t address the performance, behaviour and attendance issues in your business assertively and effectively. Your high-performers will potentially dis-engage and leave your organisation as they become frustrated by your lack of action. That leaves you with lower performing staff who don’t think there’s a problem and that can effect the strength, resilience and future success of your business.
KW Inner Strength Online Training Programme
Managing Difficult Conversations to Achieve Successful Outcomes
Our online training programme can help you to develop a more confident and proactive leadership style. You’ll manage your team assertively and effectively, recognise great performance and support areas for improvement to build an engaged and motivated team.
As your team notice the change in your management style, they’ll be more likely to come to you proactively to raise issues. That can make your day feel more productive and will reduce the number of difficult conversations you’ll need to have in the future.
With twelve videos (approx. three hours running time) and five presentations, you can work through the online programme at your own pace, to build your confidence to tackle the difficult conversations in your business assertively and effectively.
Content includes:
- Re-connecting with your strengths
- Identifying the problem
- The right environment for effective listening
- Managing the conversation
- Assertive and effective communication
- Managing escalating behaviours
- Defining expectations for change
- Monitoring progress to achieve positive outcomes
- Effective performance management to support progress
You can check out the full content of the course before signing up
KW Inner Strength Line Management Training
Our four-day KW Inner Strength Line Management course helps Employers and Line Managers to tackle performance, behaviour and attendance issues assertively and effectively to achieve positive outcomes and proactively develop a culture of workforce wellbeing. The training incorporates much of the content of the Managing Difficult Conversations to Achieve Successful Outcomes online programme.
Delivered at your business premises or an external location of your choice, the course can be delivered as a four-day block, or as separate days to reduce the impact of staff absence.
For example, on a Tuesday, for four weeks.
KW Inner Strength Line Management training can help if:
- Under-performance, unacceptable behaviour and poor attendance are going unchallenged in your business because Managers are reluctant to tackle those difficult conversations
- Managers fear confrontation and doubt their ability to deal with issues assertively
- Managers feel intimidated if a conversation escalates and worry that their inexperience will make them feel nervous and lack conviction
- Legacy behaviours are embedded in the team and have been normalised
- Managers feel overwhelmed by the number of performance, behaviour and attendance issues there are to deal with
- You want to implement more structured performance management processes to recognise great work, and identify and support areas for improvement
- You want to develop an effective workforce wellbeing culture to deal with issues proactively to support business success
KW Inner Strength Line Management training will help you to:
- Manage people proactively, assertively and effectively to support the strength and resilience of your business
- Tackle the difficult conversations around performance, behaviour and attendance with confidence, kindness and compassion to achieve the employer/employee win-win
- Feel confident that you can manage difficult conversations and manage escalating behaviours effectively to achieve positive outcomes
- Implement performance management processes which recognise great work, and identify and support areas for improvement to improve productivity
- Manage embedded legacy behaviours effectively and set expectations in line with your defined workforce wellbeing culture
- Identify and embed a workforce wellbeing culture which supports improved productivity and the success of your business
Course content includes:
- Managing teams effectively to achieve the win-win
- Managing difficult conversations and escalating behaviours to achieve positive outcomes
- Communicating with influence
- Managing the impact of engaged and dis-engaged staff
- Mental health awareness to support effective line management
- Developing performance objectives to achieve tangible results
- Personal, team and organisational resilience
Course costs:
Face-to-face delivery – £420 per delegate
(+ Trainer expenses depending on your location)
Online delivery (via Zoom) – £350 per delegate
You can view the full content of the training here and contact us to book
line management training to support the development of the Team Leaders and
Line Managers in your business.
Email: kw.innerstrength@outlook.com
Tel: 07988 767902
KW Inner Strength Combined Line Management Training
Our KW Inner Strength Combined Line Management Training offers flexibility of delivery to include online and face-to-face training. Delegates complete the online training programme, Managing Difficult Conversations to Achieve Successful Outcomes before attending two days of face-to-face Line Management training. It is suggested that delegates are allocated two half-days to complete the online training programme.
Aspects of the online programme will be drawn into the Line Management training, particularly during the practice and observation sessions.
Course costs:
Online programme – £215.00 per delegate, reduced from £249.95
Line Management Training
Face-to-face delivery – £225 per delegate
(+ Trainer expenses depending on location)
Online delivery (via Zoom) – £175 per delegate
You can see the full content of the training here and contact us to book the
combined line management training to support the development of the Team Leaders
and Line Managers in your business.
Email: kw.innerstrength@outlook.com
Tel: 07988 767902